REMAI HQ ("REMAI HQ", "we", "us") respects your privacy and is committed to handling information responsibly. This Privacy Policy explains what information we collect, how we use it and how it is protected when you use our website and platform.
Information We Collect
- Platform authorization information, such as access tokens issued after you connect a shop
- Order information, including order status, items and amounts
- Finance and settlement information, including fees, commissions and payouts
- Product and cost information you provide for profit calculation
- Basic usage information necessary to operate and maintain our services
How We Use Information
- To provide analytics, dashboards and reporting features
- To reconcile orders, settlements and platform fees
- To calculate estimated and actual profit
- To maintain, secure and improve our platform
Authorization Data
Where REMAI integrates with a commerce platform, such as TikTok Shop, data is accessed only after the account owner explicitly grants authorization through that platform's own authorization flow. We request only the access needed to provide the features described in this policy.
Cookies
Our website may use strictly necessary cookies or similar local storage to support basic functionality, such as remembering interface preferences. We do not use cookies for third-party advertising.
Data Security
We implement reasonable administrative and technical measures to help protect information from unauthorized access, disclosure or misuse. Access tokens and other sensitive credentials are stored on secured backend systems and are never exposed in client-side website code.
Data Retention
We retain information for as long as needed to provide our services and for legitimate business purposes, such as financial reconciliation and record-keeping. When information is no longer needed for these purposes, or when platform authorization is revoked, we take reasonable steps to delete or de-identify it.
Third-Party Platforms
Our platform may integrate with third-party commerce and advertising platforms, such as TikTok Shop Open Platform, for authorized business purposes. Use of those platforms is also subject to their own respective terms and privacy policies. We do not sell your personal or business data to third parties.
User Rights
Depending on your relationship with us, you may have rights to access, correct or request deletion of information we hold about you. You can exercise these rights by contacting us using the details below.
Revoking Platform Authorization
You can revoke REMAI's access to your connected shop at any time through the authorization or app management settings of the relevant platform (for example, your TikTok Shop seller account). Revoking authorization stops future data access; previously retained data is handled in accordance with the Data Retention section above.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision.
Contact
If you have questions about this Privacy Policy, please contact us:
Email: developer@remaihq.com